Effective Date: 3/23/2026

Welcome to Sincerely Mo’s.
By using this website, booking an appointment, or purchasing products from Sincerely Mo’s, you agree to the following Terms and Conditions. These terms are intended to protect both the business and our valued clients while creating a smooth, transparent, and professional experience.

1. Business Services

Sincerely Mo’s offers professional beauty services including hair, nails, and lash appointments, along with retail beauty products such as wigs, wig accessories, lashes, and hair care items. All services and products are offered with a commitment to quality, professionalism, and client care.

 

2. Booking Appointments

Appointments must be booked in advance unless otherwise stated. When scheduling, clients are responsible for selecting the correct service and providing accurate contact information to ensure proper appointment confirmation and communication.

 

3. Deposits and Appointment Confirmation

A non-refundable deposit may be required to secure an appointment. Deposits are applied toward the total balance of the scheduled service. Appointments are not considered confirmed until the deposit has been received.

If a deposit is not submitted within the required timeframe, Sincerely Mo’s reserves the right to release the appointment slot.

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4. Cancellations and Rescheduling

We respectfully request at least 24 to 48 hours’ notice for cancellations or rescheduling requests. Failure to provide sufficient notice may result in the loss of the deposit.

Rescheduling is permitted at the discretion of Sincerely Mo’s and may be limited depending on timing, availability, and prior booking history.

 

5. Late Arrival Policy

Clients are expected to arrive on time for all appointments. Late arrivals may result in a shortened appointment, rescheduling, or cancellation depending on the schedule for the day.

If a client arrives significantly late, the appointment may be canceled and the deposit forfeited.

 

6. No-Show Policy

Clients who fail to appear for a scheduled appointment without notice will be considered a no-show. No-shows may result in forfeiture of the deposit and may require full or partial prepayment before booking future appointments.

 

7. Payments

Full payment is due at the time services are rendered unless otherwise agreed in writing. Accepted payment methods may include cash, Cash App, card payments, or other approved digital payment options.

Prices for services and products are subject to change at any time without prior notice.

 

8. Product Purchases

Sincerely Mo’s offers retail beauty products for purchase, including wigs, lashes, wig accessories, and hair care items. Product descriptions, pricing, and availability may be updated at any time.

We make every effort to display product details accurately; however, slight differences in color, texture, or appearance may occur depending on lighting, screen display, or product variation.

 

9. Refunds, Returns, and Exchanges

Due to the nature of beauty services and hygiene-sensitive products, all sales are final unless otherwise stated.

Refunds, returns, or exchanges are generally not permitted on services, wigs, lashes, hair products, or other beauty-related items. If there is an issue with your order or service, please contact Sincerely Mo’s within 24 hours so the matter can be reviewed.

 

10. Client Responsibilities

Clients are responsible for disclosing any relevant allergies, sensitivities, scalp conditions, nail concerns, eye conditions, or other health-related issues before receiving a service or using a product.

Sincerely Mo’s is not responsible for reactions, irritation, or dissatisfaction resulting from information not shared in advance or from improper aftercare.

 

11. Service Results and Maintenance

Results may vary depending on hair condition, nail condition, lash care, maintenance habits, and adherence to aftercare instructions. Clients are responsible for following any care instructions provided after their appointment or purchase.

Sincerely Mo’s is not liable for issues resulting from neglect, misuse, improper maintenance, or services performed by another provider after the original appointment.

 

12. Refusal of Service

Sincerely Mo’s reserves the right to refuse or discontinue service at any time if a client displays inappropriate behavior, arrives in an unsafe condition, has an undisclosed issue that may affect the service, or creates an environment that is disrespectful, disruptive, or threatening.

Our goal is to maintain a safe, welcoming, and professional atmosphere for all clients.

 

13. Website Use

By using this website, you agree not to misuse the site, attempt unauthorized access, interfere with the functionality of the website, or use its content for unlawful or harmful purposes.

Sincerely Mo’s reserves the right to restrict or terminate access to the website for users who violate these terms.

 

14. Intellectual Property

All content on this website, including text, branding, logos, graphics, service descriptions, product descriptions, and images, is the property of Sincerely Mo’s unless otherwise stated.

No material from this website may be copied, reproduced, distributed, or used without prior written permission.

 

15. Limitation of Liability

Sincerely Mo’s is not liable for any direct, indirect, incidental, or consequential damages arising from the use of this website, the booking of services, the purchase of products, or the use or misuse of any service or product offered.

Clients accept all services and products at their own discretion and agree to use products only as directed.

 

16. Privacy

Any personal information submitted through this website, booking forms, or direct communication will be used only for appointment scheduling, order fulfillment, customer support, and related business communication.

Sincerely Mo’s values client privacy and does not sell or knowingly misuse personal information.

 

17. Changes to These Terms

Sincerely Mo’s reserves the right to revise or update these Terms and Conditions at any time. Changes become effective immediately upon being posted to the website.

Continued use of the website, booking system, or services constitutes acceptance of any revised terms.

 

18. Contact Information

For questions regarding these Terms and Conditions, please contact:

Sincerely Mo’s
Support@@sincerelymos.com
(856) 441-3814
Greensboro, NC