Frequently asked questions

Sincerely Mo’s provides a range of beauty services including professional hair styling, nail services, and lash applications. We also offer retail products such as premium human hair wigs, wig bands, lashes, and select hair care items.

Appointments can be booked directly through our website or by contacting us via phone or message. We recommend booking in advance to secure your preferred date and time.

Yes, a non-refundable deposit is required to confirm all service appointments. This deposit will be applied toward your total balance on the day of your appointment.

We kindly ask for at least 24–48 hours’ notice for cancellations or rescheduling. Late cancellations or missed appointments may result in forfeiture of your deposit.

At this time, services are primarily offered by appointment only to ensure each client receives dedicated time and attention.

We accept cash, Cash App, and other approved digital payment methods. Accepted payment options will be confirmed at the time of booking.

Yes, our wigs, lashes, and hair care products are available for purchase independently. You may shop directly through our website or inquire for in-person purchases.

Yes, we offer customized wig services including styling, fitting, and adjustments to ensure a natural and comfortable look.

Please arrive on time with clean hair (unless otherwise instructed) and minimal additional guests. Specific preparation instructions may be provided based on your selected service.

We allow a short grace period; however, late arrivals may result in a shortened service or cancellation depending on scheduling availability.

Absolutely. We carefully select premium-quality human hair and beauty products to ensure durability, performance, and customer satisfaction.

Due to the nature of beauty products and hygiene standards, all sales are final. However, if you experience an issue, please contact us and we will do our best to assist you.